Blueshift Customer Support Plans

Making every client successful.

3 steps to Programmatic CRM Nirvana

Move from manual to automated, from single channel to cross-channel, and from rule-based to predictive. We offer 3 editions of Programmatic CRM. 

Which one is right for you?

Professional

Our Professional Success Package exceeds most offerings in the market.

Team of Customer Success Manager
(email support)

Monthly Success Calls

Training: Online Resources and Videos

Yearly Business Review (web)

Feature Requests (non-priority)

 

12/5 support (Pacific Time Zone)
.

Initial Response (P1): <4 Hours

Access to all community resources
(blog, whitepapers, documentation)

API status notifications

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For clients who need the highest level of support, we offer this exclusive support tier.

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Enterprise

Dedicated, High-Touch Customer Service Manager                                   

Weekly Success Calls

Training: Unlimited/Ad Hoc/Onsite

Quarterly Business Review (onsite)

Feature Requests (expedited)

 

24/5 Support
(24/7 Support for Severity 1 Issues)

Initial Response (P1): <30 Minutes

Access to all community resources
(blog, whitepapers, documentation)

API status notifications

Our most popular plan provides greater 1:1 service and care with a very balanced level of support.

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Premium

Designated, High-Touch Customer Service Manager               

Bi-weekly Success Calls

Training: Personalized (4x/year)

Quarterly Business Review (web)

Feature Requests (prioritized)

 

12/5 support (Customer Time Zone)
(24/7 Support for Severity 1 Issues)

Initial Response (P1): <1 Hours

Access to all community resources
(blog, whitepapers, documentation)

API status notifications

Blueshift provides not only the industry-leading marketing platform, but also highly-experienced success and support resources.  While every subscription comes with our Professional Support Plan, our customers have found most success with our Premier or Enterprise Plans and have achieved 2-5X higher return on their Blueshift investment.  

"As an email marketer with 6+ years of experience, I've never worked with a better provider. Blueshift is very customer focused. They want to ensure that we're getting the most out of the product and that they're doing everything they can. I've worked with providers in the past who promised dedicated teams and failed to deliver."

Kevin Jan, Email Marketing Manager  |  The Muse